Your data is your competitive advantage. We keep it that way.

Innovation requires trust. You need to move fast and break new ground—not your security protocols.

At Yolando, we believe that providing insights into your brand shouldn't come at the cost of your privacy. We have engineered our platform from the ground up to protect your proprietary data, ensuring that your strategy remains yours and yours alone.

Here is how we secure your world.

1. AI Integrity & Data Isolation

The biggest fear marketing leaders have with AI is "data leakage"—the idea that your internal strategies might accidentally train a public model or surface in a competitor's dashboard.

We solved this by design. In Yolando, your workspace is a walled garden.

• No Public Model Training: We have a strict policy: we do not use your proprietary data or uploaded resources to train third-party public models (like open versions of ChatGPT or Claude).
  
  

• Private RAG Architecture: Your uploaded documents and brand guidelines are processed privately and used only within your specific workspace's knowledge base.
  
  

• Zero Crossover: Your insights never inform another customer’s recommendations.

2. Built on World-Class Infrastructure

We don’t take chances with hardware. Yolando is architected entirely on Google Cloud Platform (GCP), inheriting the same security model that powers the world's largest enterprises.

• Data Residency: Your data is hosted securely in North America, ensuring stability and compliance with rigorous regional standards.
  
  

• Physical Security: Your data resides in secure, distinct data centers with rigorous physical access controls.
  
  

• Reliability: We leverage GCP’s redundancy to ensure Yolando is available whenever you need to find an answer.

3. Encryption Everywhere

Whether your data is sitting still or moving through the network, it is unreadable to anyone but you.

• Encryption at Rest: All data stored in our databases and file systems is encrypted using AES-256 standards.
  
  

• Encryption in Transit: All data moving between your browser and our servers is protected via TLS 1.2+ (Transport Layer Security).

4. Operational Trust (The Human Factor)

Technology is only half the battle; the rest is policy. We operate on a strict Least Privilege Access model.

• Restricted Employee Access: Our internal team does not access your customer data unless explicitly required for support purposes or legal compliance.
  
  

• Service Provider Vetting: We strictly vet all third-party vendors to ensure they meet our privacy standards and are obligated not to disclose your data.

5. Access and Control

You decide who sees what. As your team scales, your security settings scale with you.

• Enterprise-Ready SSO: We support Single Sign-On (SSO) for Google Workspace and Microsoft accounts, allowing you to manage team access seamlessly through your existing identity provider.
  
  

• Role-Based Access Control (RBAC): Clearly define who is an Admin, Editor, or Viewer within your workspace to limit exposure to sensitive billing or strategy settings.
  
  

• Compliance: We are currently undergoing our SOC 2 Type II audit, validating that our internal controls regarding security, availability, and confidentiality meet the highest industry standards.

Reporting a Vulnerability

We value the contributions of the security research community. If you believe you have found a vulnerability in Yolando, please let us know immediately at support@yolando.com so we can resolve it.

FAQ

Your security team has questions. We have answers. We know that bringing a new AI tool into your stack invites scrutiny. We’ve compiled the most common questions from procurement reviews to help you get to "Yes" faster.

Does Yolando use my brand data to train its AI models for other customers?

Absolutely not. Your workspace is a walled garden. Any data you upload to your Knowledge Base (RAG) or Brand Voice profile is processed privately and used only to generate insights and content for your specific workspace. We never share, index publicly, or use your data to train external foundation models. Your secret sauce stays secret.

Which AI models do you use, and do they retain our data?

We leverage enterprise-grade APIs from top-tier providers like OpenAI (ChatGPT), Google (Gemini), and Anthropic (Claude). We access these models via their commercial API endpoints, which operate under strict zero-retention policies for training. This means that while the model processes your prompt to give you an answer, it does not "learn" from your data to answer questions for anyone else.

Where is my data physically hosted?

Your data is hosted securely on Google Cloud Platform (GCP). While our headquarters are in Toronto and New York, data processing may occur there, we utilize GCP’s North American infrastructure to ensure high availability and security standards.

How do you handle data deletion?

You own your data. If you choose to leave Yolando, or if you delete specific artifacts or prompts from your workspace, that data is permanently removed from our active systems. You can manage your tracked competitors and prompts at any time directly in the Knowledge Base.

Do you conduct penetration testing?

Yes. In addition to our ongoing internal vulnerability scanning and the physical security controls provided by our cloud infrastructure, we are in the process of completing our SOC 2 Type II audit. This third-party attestation will validate our security, availability, and confidentiality controls over an extended period.

Who at Yolando can see my data?

We operate on a principle of least privilege. Your data is yours; our team does not access it unless explicitly necessary to provide customer support or to troubleshoot a specific technical issue you have reported. We do not "peek" at your strategy.