Knowledge Base

Knowledge Base

Knowledge Base

Brand Voice

Dec 4, 2024

Your Brand Voice is your company's unique personality in writing. It’s the tone, style, and vocabulary that make your content instantly recognizable. In Yolando, defining your Brand Voice is the key to generating content that sounds genuinely like you.

How Yolando Uses Brand Voice

Think of your Brand Voice profile as a personality guide for content generation. Whenever you use Yolando to generate articles, outlines, or social posts, your defined Brand Voice automatically shapes the tone, phrasing, and word choice.

Your Brand Voice is layered with samples from your own website, creating a proprietary engine that produces ready-to-publish content with minimal editing required.

Important: You must set up at least one Brand Voice before you can generate any content in Yolando.

How to Set Up Your Brand Voice

Yolando automates the heavy lifting by analyzing your website. Your main task is to review and refine the AI-generated profile to ensure it's a perfect match.

  1. Navigate to Brand Voice
    Go to Knowledge Base > Brand Voice and click Create Brand Voice.

  2. Generate the Brand Voice
    Enter your primary domain (e.g., yourcompany.com). Yolando will automatically scan your website and generate a detailed Brand Voice profile.

  3. Review and Refine
    This is the most critical step. Carefully review the automatically generated attributes, tone, and style guide. Make any adjustments needed to ensure the profile is perfectly accurate.

    💡 Why this is crucial: The quality and authenticity of all AI-generated content depend directly on how well this profile reflects your brand. A well-tuned Brand Voice is your lever for high-quality output.


  4. Save Your Changes
    Click Save Changes. Your Brand Voice is now active and will be used for all future content generation. You can return to edit or refine it at any time.

Sections Included in the Brand Voice

The following sections and fields will be automatically generated by Yolando, but you should be prepared to review and ensure they are aligned to your brand. Content generation will rely on the guidelines and guardrails in your brand voice.

Section

Sub-field

General

Define the core identity of your brand, including who you are, what you stand for, and who you serve

  • URL: The main website used to anchor brand identity and context.

  • Name: The internal name for this brand voice profile.

  • Description: A short explanation of what this brand voice is used for.

  • Industry: The industry category the brand voice is directed towards.

  • About the brand: A narrative overview of the brand’s identity, value, mission, and offering.

  • Ideal customer profile (ICP): Details about the target customer’s demographics, needs, behaviors, and pain points.

Writing Style:
Set the tone, persona, and messaging rules that guide how your brand communicates1

  • Author persona: The “voice” the brand writes as, including background and expertise.

  • Personality traits: Key tone/characteristics that define how the brand communicates.

  • Brand point of view: The brand’s core stance, role, or guiding philosophy in communications — what makes the brand, the brand.

  • Tone of voice: The emotional quality and overall personality of how the brand sounds.

Writing Guidelines:
Rules for writing, such as formatting, grammar and punctuation and word choice

  • Grammar and Punctuation: Rules for sentence mechanics—headings, commas, dashes, etc.

  • Formatting Preferences: Rules for layout, bullets, emphasis, and structural formatting.

  • CTA (URL + Text): Default call-to-action text and URL.

Writing Sample:
An example of your brand’s writing to anchor style, structure, and voice

  • Sample URL: A publicly available example of brand-accurate writing.

  • Sample title: The title of the example content used as style reference.

  • Sample body: The actual writing sample that demonstrates ideal tone and structure.

  • Sample outline: A short outline of the sample content’s structure.

Note that in addition to the writing sample provided in the brand voice, Yolando will reference existing content from your website.

In each of the brand voice sections, you can include spcecific details on what to include and what to avoid saying.


Creating and Using Multiple Brand Voices

Your brand might not speak with a single voice. You can create multiple Brand Voice profiles in Yolando to tailor your content for different audiences, products, or channels.

When to Use Multiple Voices:

  • Different Audiences: You communicate differently with consumers (B2C) than you do with businesses (B2B).

  • Multiple Industries: Your value proposition and messaging change for the different industries you serve.

  • Marketplace Models: You have distinct messaging for buyers versus sellers on your platform.

  • Varying Formats: Your blog posts have a different tone than your technical documentation or social media updates.

How it Works:

When you generate content or act on a Recommendation, you can select which Brand Voice to apply. This ensures every piece of content is perfectly matched to its intended purpose and audience.

To create an additional voice, simply return to Knowledge Base > Brand Voice and click Create Brand Voice again.

Any other questions? Get in touch

Need more help?

Our team is here if you need extra support

Need more help?

Our team is here if you need extra support

Need more help?

Our team is here if you need extra support